FAQs

FAQ – Answers to the Most Frequently Asked Questions

Before choosing one of our digital planners, take a moment to explore this page. You’ll find essential information on how they work, which apps we recommend to get the most out of your experience, and practical details about downloading, usage, and compatibility.

Our goal: to give you a simple, intuitive, and motivating experience from the very beginning.

Click on the questions below to reveal the answers.

InMotion Planner is here to support you at every step of your digital planning journey.

About the brand
What is InMotion Planner?

InMotion Planner is a digital stationery brand, meaning that products such as diaries, planners, notebooks, and stickers are designed in a digital format rather than a traditional one.

My name is Alice, and I am the sole creator and owner of this brand. I launched my first collection in November 2021 as a small business based in Montreal, Canada.

The products are specially designed for use with a note-taking application, an iPad or tablet, and a compatible stylus to guarantee an optimal experience in this digital paper format. Please note that these tools (application, tablet, stylus) are the personal responsibility of each user.

I am committed to providing not only high-quality digital products, but also a community and relevant content to help you better navigate the world of digital planning. I encourage you to read my blog posts , follow my tutorials on my YouTube channel , join my Facebook group , and closely follow my creative process on Instagram .
What is the mission of InMotion Planner?

I created InMotion Planner with the aim of offering the best digital stationery products to encourage everyone to build a fulfilled and proactive life. My mission is to provide high-quality digital tools to help individuals better plan, organize and accomplish their personal and professional projects.

I strive to constantly innovate to offer aesthetic and inspiring products. I am deeply committed to my customers and strive to provide them with a unique and exceptional experience with my brand.

I firmly believe in the value of planning and effective time management to improve quality of life and achieve goals. I believe that technology, combined with handwriting, can help simplify our lives and free us from physical, emotional and mental clutter.

Digital Planners
What is a digital planner or digital diary?

Digital planners or digital agendas are essentially recreated versions of traditional paper-based agendas. They are interactive PDF files that are imported into your chosen note-taking app (e.g., Goodnotes or Noteshelf) on an iPad or tablet with a compatible stylus.
I'm new to digital planning, how do I get started?

If you're a beginner, it's quite easy to get started. You'll need an iPad or Android tablet with a compatible stylus and an annotation app.

With your InMotion Planner digital planner, upload your PDF file to your device and then open it in the annotation application of your choice. You can navigate your digital planner or notebook with hyperlinks (tabs and buttons) in reading mode.

Important recommendation: Choose a note-taking app for your tablet before making any purchases in the InMotion Planner store. Familiarize yourself with how your chosen app works, as well as with your personal tools (tablet and stylus) first.

I also recommend that you browse my blog posts and YouTube channel to familiarize yourself with the concept.

Note-taking apps
Which note-taking apps work with InMotion Planner products?

InMotion Planner products are tested and used with the Goodnotes 6 app, the iPad Pro, and the Apple Pencil.

However, all products are essentially interactive PDF files (or PNG files - stickers). which work on any PDF annotation application that supports using a stylus to write.

Here are some examples of applications:

  • Goodnotes 6 app (iOS)
  • Notability app (iOS only)
  • ZoomNotes application (iOS only)
  • Noteshelf 2 application (iOS and Android)
  • Xodo App (iOS and Android)
  • Penly application (Android only)
  • Samsung Notes (Android only)

Hyperlinks do not work with the OneNote application; therefore, this application is not recommended.

Goodnotes 6 is now available on Android and Windows, but this version isn't ideal for digital planning due to the lack of hyperlink support.

You can choose your preferred PDF annotation application or software based on your device's compatibility.

These applications are not included in the purchase and are available for sale in the Apple Store or the Google Store.

Before placing an order, please read the description and included files for each product.
How to choose a note-taking application?

Be sure to test the apps on your tablet to make sure it meets your expectations before making a decision to purchase a digital product.

Each app has its own features for annotating your digital planner or notebook, which you can use with a pen or keyboard depending on your preference.

Our digital planners are designed with hyperlinks for easy and quick navigation between pages and tabs. Most apps support hyperlinks, just put your app in "read-only" mode, like in Goodnotes 6.

We recommend certain applications (see answer above) that allow you to personalize your digital planner in PDF format. However, the choice of application depends on your needs and the compatibility of your equipment.

Devices and tools
About devices, apps, and products

InMotion Planner is responsible for the design and operation of its own products.

If you encounter any technical or usage difficulties with your device, stylus, or note-taking application, we are not responsible.

It is important to note that the choice of devices and applications is personal and does not belong to us. We invite you to contact the technical support of your chosen device or application for assistance.

We do not provide usage tutorials for all applications available on the market.

You can consult the guides of the companies that created these applications or other free resources available online.

We would like to emphasize that the information on note-taking applications presented on our website is only a recommendation and serves as inspiration only.

We encourage you to take the time to familiarize yourself with the note-taking application you have chosen, as well as your equipment, before purchasing one of our products.

If you have any specific questions about our products, please do not hesitate to contact us.
Is it compatible with...?

All products, unless otherwise noted, are PDF files, which means you can use them with any device that allows you to download a PDF.

However, the design of our products is designed to adapt to an iPad or Android tablet with a PDF annotation application (Example: Goodnotes, Xodo, ZoomNotes, NoteShelf).
Do I need to have an iPad to use InMotion Planner products?

NO. iPads are the most popular device to use for digital planning, however, you can use your digital planner on almost any device: iPad or other tablet, smartphone, computer, etc.

All products, unless otherwise noted, are PDF files, which means you can use them with any device that allows you to download a PDF annotation app (GoodNotes, Xodo, ZoomNotes, NoteShelf, etc. .).

Synchronization
How does syncing between devices work?

Synchronizing notes on your PDF files depends solely on your tools. The sync feature is when you can use your digital planner on different devices while still keeping your notes in real time.

To use this feature, you should have the same note-taking app installed on all your devices. Your devices (phone, tablet and computer) must be linked by a cloud with the same identifier. Synchronization happens automatically if you have this option enabled.

That said, if you have devices from different brands, which cannot be connected with the same identifiers, cloud and applications, it will be impossible for you to synchronize your notes.

You can still choose to use your digital diary or notebook on your favorite device.
Do digital calendars sync with Google Calendar?

No. Digital planners cannot automatically synchronize with Google Calendar. The reason is that these two formats work differently. On the one hand, digital calendars are PDF files, while on the other hand, Google Calendar is a (coded) application.

Digital planners are designed to replicate the experience of paper planners, favoring intentional use where you deliberately refer to your planner to consult your schedule or important annotations. They also offer the benefits of the digital features of note apps, such as the ability to change text colors, add images, copy and paste, and have digital access.

It's important to note that products purporting to be linked to Google Calendar are actually just hyperlinks that open the app. You will still need to manually add the text and time, as no actions are automated, and nothing updates automatically.

Installation
How do I install my digital calendar?

To install your digital calendar, you must have an annotation application on your tablet, phone or computer.

Download your PDF file to your device and then open (import) it in the annotation application of your choice.

With your stylus or keyboard you can write and erase, personalize your diary or notebook with images/stickers according to your desires.

Important: Keep an original copy of downloaded files in your records.
I downloaded a ZIP file. What should I do ?

Some of our products are downloaded in ZIP format, the files/folders have been compressed to make the download faster and lighter.

If one of the files is in zip format, simply unzip it as usual.

PC: Right-click and choose “ extract all ” option.

MAC: Double-click on the ZIP file and you unzip it.

There you will find PDF documents and PNG images.
I didn't have time to download the files after my purchase. What should I do ?

After making your online purchase, you will receive an order confirmation email as well as an email titled "Your downloads are ready".

The download email will contain the download links for the purchased products. Please click on the download link to start the process.

If you can't find these emails in your main inbox, be sure to check your junk mail folder.

You can also access your purchases via the Download Portal using your order number and email address.
How to install digital decals/stickers?

We have several resources available to help you import PNG images (stickers):

Blog post: How to import and use digital stickers

Instagram video: https://www.instagram.com/p/Cja0BVOpNov/

Videos in the Facebook community:

For iPad: https://www.facebook.com/groups/plannerdigitalenfrancais/permalink/1740563556290352

For Mac: https://www.facebook.com/groups/plannerdigitalenfrancais/permalink/1740562276290480

Usage
Why don't the hyperlinks work?

For hyperlinks to work on GoodNotes or another app, make sure the " Read Only " option is selected. For example, on Goodnotes 6, the button is located in the top (blue) center-left bar and looks like a pencil.

The important thing is to find the option that allows you to visualize versus the option that allows you to draw/annotate.

You will be able to click on the links once the view option is enabled.

Check that the application you have chosen allows the use of hyperlinks.
Can I use the products without a stylus?

Our products are designed to replace the use of paper. To be able to maintain the feeling and fun aspect of handwriting, it is important to have a stylus compatible with your tablet.

However, if you don't have a stylus, it is still possible to use digital planners. Typically, note-taking apps on the market have options for adding both handwritten and typed text .
Can I use the products on the phone?

Yes, you can use digital planners and notebooks on your phone. The principle remains the same, you should have a note-taking application (like Goodnotes 6 or other) installed on your laptop.

To use on your phone, you should choose the typed text option.

However, I only recommend using the phone as a temporary fallback, as digital planners are more enjoyable to use on a tablet with a stylus, like a paper planner.
Can I use a digital planner on the computer?

You can use a MacBook as long as you can download a notes app, like Goodnotes 6, Noteshelf, Notability. We highly recommend primarily using an iPad rather than a MacBook to benefit from the pen handwriting feature.
Are dated digital diaries updated year after year?

No, my digital planners are PDF files. This means that no automatic updates are possible. They work in the same way as paper planners, the main difference being that they are not in a printed format.

Every year I create a new file (product) with a new design, a new concept, new pages and a new dating. If you are looking for a product that lasts from year to year, I recommend choosing an undated product.
How do undated products work?

An undated product means that the PDF/digital diary file does not contain pre-established dates. You must add the dates yourself when using it. This means that you can reuse the file from one year/period to the next by simply creating a new copy of the unused file.

Shop Policies
Will a physical item be shipped to me after my purchase?

No. Our store only stocks digital products. Once your purchase is confirmed, you will get instant access to download the files you purchased.
Refund, return and exchange

All products sold by InMotion Planner are digital files and available for download once payment is made.

You can download your files in the confirmation page and also in your order confirmation email. You will receive the confirmation email immediately after payment is completed.

Unfortunately, due to the digital nature of our products, we cannot provide a refund or exchange or return.

To avoid purchasing a product that is not suitable for you, please read the description of each product carefully before your purchase.
Can I buy the pattern to sell in my online store or share with friends?

No. All models/products sold in the InMotion Planner store are for personal use .

You may not resell, redistribute or share these designs in whole or in part for any reason. You may not claim these designs as your own or sell any digital or printed design on any online store.
Terms and conditions

Read our entire General Conditions of Sale (CGV) page. The General Terms and Conditions determine the rights and obligations of the parties in the context of the online sale of products or services offered by InMotion Planner. The customer must declare that they have read all of the General Terms and Conditions and accept them without restriction or reservation before any purchase in the store.

Other questions
I need help with my order. What should I do?

If you need help with your purchase, email us at info@inmotionplanner.com.
I need more information. What should I do ?

I recommend reading our page: Getting started with a digital planner to learn more about digital planning. Follow InMotion Planner on Instagram: https://www.instagram.com/inmotionplanner/
I would like to know the products better. What should I do?

Each product is described in detail. Please read the product page carefully and view all available images.

You will get the best overview of the style and included pages.

To understand the difference between our various products, I recommend you read our blog article: How to choose the best planner for you .
Can I try a product before buying?

No. It is not possible to try a product from the store.

If you'd like to get a better idea of digital planning before making a purchase, I recommend reading our blog posts and watching our videos on Instagram or YouTube .
The VIP Collection

The VIP Collection is a library of accessory products for digital planning and organization exclusive to clients.

Any customer who makes a purchase in the InMotion Planner store receives the steps to access The VIP Collection.

There you will find various products to download, such as notebooks, notepads, notebooks, stickers, guides …

The VIP Collection will be updated regularly with new items. Stay tuned for our emails.